Transparency
By the way, what is it exactly that I am installing? What bugs did they fix? What improvements did they make?
Well, let’s find out. The download page says:
Additional details and known issues regarding this Service Pack can be found in Release Notes Knowledge base article 928957.
But click that link and you get “The Knowledge Base (KB) Article You Requested Is Currently Not Available”
So let’s try the KB article contained in the name of the service pack, KB926601.
Nope. “The Knowledge Base (KB) Article You Requested Is Currently Not Available”
Some companies have the guts to open up their bug database. I guess it makes business sense not to do so when you’re a 300 billion dollar lawsuit target. But that doesn’t make it any less customer-unfriendly.
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Update: Brian Harry summarizes major new features and bug fixes in the TFS part of this service pack. Kudos to him … but this is almost three months old and there is no link to it from the download page or other pages about the service pack release. Why is this not done officially, and accessibly, and up-to-date, for the whole product?
Update 2: Brian Harry comments that it will be. They just haven’t finished the release notes yet.
December 15th, 2006 at 1:10 pm
Last I checked the full list will be published. My understanding was that preparation of the list was trailing the publishing of the download by a couple of weeks.
Brian
December 15th, 2006 at 1:19 pm
Okay, then put that behind the KB link. Just a simple “comin’ right up!” would make you guys look human and friendly and well-meaning, instead of looking like a grey $300 billion corporate brick façade and prompting pointless negative tirades like mine.
Good work, by the way, noticing a ping from the long tail of the net and responding within minutes! Way to pierce through that grey façade; it’s too easy for us outsiders to forget that there are perfectly decent humans behind it. :-)
That thought prompts a new posting.