Fugato

On June 30 I ordered some stuff on Amazon. All of the items were “Usually ships within 24 hours” except for one, which said 3 weeks. So I selected “ship items as they become available”, opting to possibly pay a little more so that one item wouldn’t delay everything.

They all shipped out on the same day. But [Bogosity 1] they shipped in two packages, three hours apart. So Amazon made me pay an extra $10.48, for no good reason. I was willing to pay extra to save three weeks, not three hours.

Okay, no big deal, just a bit silly.

But [Bogosity 2] the tracking information for these two packages was not available. For a full week, still not available. No reason given.

Then one package (the 3-week one) arrived, on July 7. Today, a week later, [Bogosity 3] its tracking information is still not available online, and Amazon’s delivery estimate for it is July 14 – July 25.

That’s rather silly.

The other package still hasn’t arrived, but when I request tracking information for it, that information is sometimes ([Bogosity 4] apparently randomly) available, and it looks like this:

Date	Time	Location	Event Details
Jul 06, 2006	09:18:00 AM	US	Departure Scan
Jul 06, 2006	06:36:00 AM	US	Arrived at destination country
Jul 01, 2006	02:54:36 AM	US	Departure Scan
Jun 30, 2006	09:57:17 AM	US	Arrival Scan

That’s really silly. The location “US” is not only ridiculously vague, it is also [Bogosity 5] clearly untrue for the event “Arrived at destination country” and the event after that. Moreover, [Bogosity 6] the package is said to have arrived in my country a week ago, presumably in Reykjavik, within a dozen kilometres of me, and there’s still no sign of it.

With this level of quality, why do they bother to offer tracking information at all?

This entry was posted on Friday, July 14th, 2006 at 3:15 am and is filed under Rant. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.